Shipping Policy

Payment Methods
Users can select products according to their preferences, and cash on delivery is supported.

For returns, please refer to the platform's return policy.

If you have any questions after receiving the goods, please contact our online customer service. We are at your service 24/7!

Logistics Information

Shipping Fee: Free shipping on all orders.

Shipping Time: Orders will be shipped out in sequence within approximately 3 business days after successful order placement. Shipping is also available on Saturdays, Sundays, and public holidays.

Delivery Time: Delivery will take approximately 7-10 business days after shipment.

Signing Instructions: Please fill in a valid address and phone number for delivery when placing your order.

Upon receiving the goods, please check the outer packaging for damage, the quantity of goods to match the order, and the completeness of the shopping list. You have the right to refuse delivery if the outer packaging is damaged or opened.

If you are unable to sign for the package yourself, you may authorize someone else to sign on your behalf. The authorized person must follow the above procedures. The courier is only responsible for delivering the goods to the designated address. Anyone within that address can sign for the package; delivery to the intended recipient is not guaranteed.

For orders delayed due to incomplete information, we will hold them for 5 days and notify you via email. Please reply promptly or contact customer service. If you do not reply within the specified time, the order will be returned to the warehouse and a refund will be arranged.

Returns and Refunds

If the product has quality issues, you can apply for a full refund.

Return and exchange methods and conditions are subject to the sales page and order process.

Returned goods must be in their original condition, including all items, gifts, accessories, packaging, and related documents. If there is a paper invoice, it must be returned along with the invoice, and the relevant documents must be signed; otherwise, the refund may not be processed.

If a refund is required due to returns, order cancellations, etc., we will handle the relevant invoice matters on your behalf.

Frequently Asked Questions about Delivery

Q1: Can I specify a delivery time when placing an order?

A1: Delivery time varies depending on the selected logistics company.

Q2: How do I complain about the courier service?

A2: You can contact the local customer service hotline using the logistics company information in your order.

Q3: How long does it take for the goods to arrive after shipment? A3: Delivery usually takes 7 business days (excluding Sundays).

Q4: What should I pay attention to when signing for the package?

A4: Please check that the outer packaging is intact. If there is any damage, you can refuse to accept the package.

Q5: Do I need to provide identification when receiving the goods?

A5: No, the courier only delivers to the address provided and does not require the recipient to sign for it.

Q6: What if someone else signs for the order?

A6: Please contact the customer service of the logistics company corresponding to the order.

Q7: How can I check the logistics status?

A7: Please check the logistics company information in the order.

If you have any questions about the delivery terms, please contact service@mail.aehyly.com. Customer service is available 24/7.