Privacy Policy
We highly value customer privacy and collect and use your personal information only as described in this Privacy Statement.
We will collect your information when necessary or in connection with transactions;
We will retain your information as required by law or in connection with the purposes for which it was collected.
You can browse the website anonymously without logging into your account, and we cannot identify you.
We welcome your feedback. Please send your comments or suggestions to service@mail.aehyly.com 💬
Personal Information Collection
We do not sell, share, or trade customer information. Personal data collected online is used only internally within the company. The basic information we collect when creating an account includes:
Name
Shipping Address
Email Address
Phone Number
Date of Birth
Gender
The collected information will be used for the following purposes:
Delivering goods
Providing logistics status updates and customer support
Sending product-related information
Processing orders and providing you with the services you require
In addition, we may use your information to manage accounts, verify payments, optimize the website experience, conduct statistical analysis, and send you product information suitable for you if you do not object. We may provide your name and address to third parties (such as courier companies or suppliers) to complete delivery.
Note: The courier company may require your ID number for customs clearance.
We will retain order information, but for security reasons, we cannot directly access it. You can log in to your account to view order details, manage your address, bank information, and subscription content. Please keep your account information safe to prevent unauthorized use. We are not responsible for losses caused by improper password management.
Personal Information Security
We protect information security through the following methods:
Restricting access permissions
Maintaining technical protection measures
Securely destroying information when no longer needed
We use 128-bit SSL encryption technology to process financial information, which is recognized as a high level of security.
Information Disclosure
We do not share your personal information with any organization other than those involved in the delivery service. In special circumstances, such as to protect life and health or to cooperate with law enforcement, we may disclose information in accordance with the law.
If you believe we have violated our privacy policy, please contact service@mail.aehyly.com.
Privacy Policy Changes
We reserve the right to modify this privacy statement at any time.
Privacy Complaints
If you have any objections to our privacy handling methods, please contact service@mail.aehyly.com.